Refund Policy

Last Updated: September 10, 2025

Welcome to Hide Listings. We value your satisfaction and aim to provide you with the best possible experience. Please read our refund policy carefully to understand your rights and our obligations regarding refunds.

General Refund Policy

At Hide Listings, we strive to ensure your complete satisfaction with our services. If you experience any issues or are dissatisfied with your Pro subscription, please contact our support team at support@hidelistings.com.

Eligibility for Refunds

Refunds for the Pro Plan are considered under the following circumstances:

• Technical Issues: If you encounter persistent technical problems that prevent you from using the extension's Pro features, and our team is unable to resolve the issue for you.
• Defective Service: If the service is not functioning as described on our website.

Refund Requests

To request a refund, please follow these steps:

1. Contact Support: Email us at support@hidelistings.com with your purchase details, including the email used for the subscription and a clear description of the issue.
2. Investigation: Our support team will investigate your request and may ask for additional information or screenshots to better understand the problem.
3. Resolution: We will work to resolve your issue within 5-7 business days. If the problem cannot be resolved and you are eligible, we will process your refund.

Refund Processing

• Refunds will be processed to the original method of payment used at the time of purchase.
• Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Pro Subscription Plan

• Cancellation: You can cancel your Pro subscription at any time. Upon cancellation, you will continue to have access to Pro features until the end of your current billing period.
• Refunds for Subscriptions: Refund requests for a Pro subscription will be considered if requested within 14 days of the initial purchase date.

Exceptions

Refunds will generally not be granted under the following conditions:

• Change of Mind: We do not provide refunds if you change your mind after the 14-day eligibility period.
• Violation of Terms: If your account is suspended or terminated for violating our Terms of Service, you will not be eligible for a refund.

Contact Us

If you have any questions or need further assistance with this policy, please do not hesitate to contact our support team at support@hidelistings.com. We are here to help.